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Privacy Policy
Steelhaul Co. (ABN 61 826 340 915), trading as Steelhaul Co., is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, how we use and protect it, and your rights. For privacy enquiries contact us at sales@steelhaulau.com, sales@steelhaulau.com or 49 Friendship Rd, Port Botany NSW 2036, Australia.
Last updated: July 2026 · Steelhaul Co.
Information We Collect
We collect personal information you provide when you create an account, place an order, request a quote, contact support or subscribe to marketing. This may include your name, delivery and billing address, email, phone number and order history.
We collect limited payment information as needed to process transactions. Full card numbers are handled by our payment processor and are not stored on our systems.
We also collect technical information automatically when you use our website, such as your IP address, device and browser type, and pages viewed, including through cookies and similar technologies.
Why We Collect and How We Use It
We collect personal information so we can process and deliver your orders, provide customer service and warranty support, manage your account, and meet our legal and tax obligations.
With your consent or as otherwise permitted, we may use your contact details to send you order updates, service messages and marketing about products that may interest you. You can opt out of marketing at any time.
We only use your personal information for the purposes for which it was collected, for directly related purposes you would reasonably expect, or as required or authorised by law.
Disclosure of Your Information
We disclose personal information to third parties who help us operate our business, including freight and delivery carriers, payment processors, IT and hosting providers, and professional advisers, on the basis that they protect it.
We may disclose information where required or authorised by law, to enforce our terms, or to protect our rights, property or safety or that of others.
Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, using technical and organisational safeguards including encryption in transit and access controls.
No method of transmission or storage is completely secure, but we work to maintain appropriate protections and to respond promptly to any security incident.
We retain personal information only for as long as needed for the purposes described or as required by law, and then take reasonable steps to destroy or de-identify it.
Access, Correction and Complaints
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us at sales@steelhaulau.com and we will respond within a reasonable time.
If you have a privacy concern or complaint, please contact us first so we can investigate and respond. We aim to resolve complaints promptly and fairly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Questions about this policy? Contact us at sales@steelhaulau.com.